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Payment Options

 

Online

All online payments - credit card, debit card or electronic check - are handled through Western Union Speedpay   Western Union Speedpay

No fee will be charged and registration is not required. To keep cost down, no bill over $999.99 can be paid online. You may pay using your Credit/Debit card or checking/savings account information. All that is needed is your Albany Utilities account number.

 

Make an online payment now.

 

Telephone

Credit card, debit card or electronic checks are accepted over the telephone 24 hours a day, 7 days a week. Call us at 883-8330 or dial Western Union direct 1-800-556-5887. Western Union Speedpay processes Albany Utilities telephone payments. No fee will be charged.

Bank Draft

Albany Utilities offers a Bank Draft program for your convenience. Proper identification and a voided check for the bank account is required. The bank draft will be deducted from the bank account on the due date of the bill.

Payment Locations

  • Bills can be paid at the Albany Utilities Administration Complex located at 401 Pine Ave between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday except holidays.
  • The Administrative Office has two night deposit boxes for your convenience. A drive by box is located on the west side and a walk up is located to the left of the southwest entrance. Payments after 5:00 pm will not be posted until the next business day.
  • For your convenience, we have a Drive-Thru Window located 401 Pine Ave.
  • You may also pay your bill at many local banks prior to the due date.

Budget Billing

Utility bills normally vary from month to month, depending on the amount of utility usage. Bills are usually highest in winter and summer during peak seasons or extreme temperatures. These fluctuations are difficult for customers to predict. Albany Utilities is offering an optional payment plan for our residential customers whereby utility bills will be the same each month. The Budget Billing Plan (BBP) will be based on the average of the previous 12 months history. For more information and an application simply click on the link below.

Budget Billing Application

 

Need Assistance?

Albany Utilities offers residential customers a vairety of services to make Albany Utilities bill payment easier depending on need. Please contact Special Services at extension 4502 for further information.

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